Help&FAQS

Lace: Lace is a delicate ornamental fabric used for decorative edges. It’s often used on garments, lingerie, and accessories to add elegance and intricate detail.

Trim: Trim refers to any decorative edging like lace, piping, or fringe. It can be used to finish hems, add accents, or enhance the look of clothing and crafts.

Ribbon: Ribbon is a narrow strip of fabric used for tying, decorating, or accenting items. Common types include satin, grosgrain, organza, and velvet, suitable for sewing, gift wrapping, and embellishments.

Each product is unique! For details on the materials and exact specifications, please check the Materials & Specs tab on the product page.

The following methods of payment are accepted:

• PayPal

Common reasons for payment decline:

• Wrong card details – check card number, expiration, CVV, and name.
• Billing address mismatch – must match your bank records.
• Insufficient funds or card limit reached – confirm available balance.
• Bank security hold – your bank may be reviewing the transaction.
• Card inactive or blocked – ensure card is active and not expired.

If it still fails, try another card or payment method (like PayPal).

If problems continue, contact your bank or our support with the error message.

If you notice an error in your order or wish to change items, colors, or cancel it, please contact our customer service team immediately. We will do our best to assist you before your order is processed and shipped.

You can reach us through:

• Email: service@idongcai.com
• WhatsApp/Message: +86 180 9479 6833

Please provide your order number and details to help us serve you faster.

Yes! Returns and exchanges are available according to our policy.

If you choose to return an item, the refund will be sent back to your original payment method within 2–10 business days after we receive and process the return.

Your refund will be processed in two main stages:

1. Processing by Us (2 business days): Once we receive and inspect your returned item at our warehouse, we will process your refund within 2 working days. You will receive an email notification once the refund has been sent.
2. Processing by Your Bank (2-10 business days): After we send the refund, it typically takes an additional 2-10 business days for the funds to clear and appear in your original payment account. This timeframe depends entirely on your bank's processing speed.

If it has been more than 10 business days since you received our refund email and you still don't see the funds, please contact your bank or payment provider directly for assistance.

IDONGCAI is committed to providing high-quality products, and we truly hope you enjoy your purchase with us. But if you are not completely satisfied with your order, we gladly accept returns or exchanges for items that are unworn and in brand-new condition within 30 days of delivery.

A $10 shipping and restocking fee will be charged for all returns. For exchanges, any price difference will be calculated accordingly.

In the unusual event that you receive an item that is damaged, broken, missing, or incorrect, please notify us within 48 hours of delivery. Your notice must include your name, email address, clear photos, and a written description of the issue. After we receive your damage notice, you may be required to return the affected item for verification. If you contact us more than 48 hours after delivery, a $10 shipping fee may apply. Requests made more than 7 days after delivery may not be accepted, as the order will be considered delivered as received.

Each order is eligible for one return or exchange only. (Click here to view full Return & Exchange Policy.)

To help us arrange your refund or exchange as quickly as possible, we have implemented a quick and simple online return process. Please follow the steps below to start your return.

1. To begin your return, please visit our returns portal. You will need your order number and the email address used to place the order.
2. Select the item(s) you would like to return or exchange and tell us the reason. This helps us improve and provide a better experience next time.
3. Our customer service team will review your request and contact you if further information or confirmation is needed.
4. Once approved, please arrange the return shipment and submit the tracking number. At this time, we are unable to offer free returns.
5. After we receive and inspect your returned parcel, we will process your refund or ship your exchange accordingly.

Please Note: Custom or made-to-order items are not eligible for return or exchange.

Need help? Feel free to contact our customer service team:

• Email: service@idongcai.com
• WhatsApp: +1 809 479 6833

Once your order is processed, you’ll receive timely updates and tracking information via the contact method you provided. This usually takes 1–3 business days, excluding weekends and holidays.

Shipping within the United States is handled through USPS and typically takes 3–6 business days. Rest assured, we’re committed to providing the best service and keeping you informed every step of the way.

We currently ship to the US, UK, Canada, and Australia. Fast, reliable delivery is guaranteed thanks to our trusted carriers. Can’t see your country? Don’t worry—we’re working on expanding to more destinations soon!

Once your order is processed, you’ll receive timely updates and tracking information via the contact method you provided. This usually takes 1–3 business days, excluding weekends and holidays.

Shipping within the United States is handled through USPS and typically takes 3–6 business days. Rest assured, we’re committed to providing the best service and keeping you informed every step of the way.

For more details, please read our Shipping Policy.

Typically, your parcel should not incur any additional duties or taxes. However, in the rare event that you are charged, we kindly advise you to reach out to your local customs authorities and settle the fees accordingly.

Please be aware that these charges are beyond our control, as customs policies can differ from one country to another. Your support and understanding in such situations are greatly appreciated. 🙏

Shipping costs vary by region: $3.99 for orders within the United States, and $7.99 for international orders. This is because we have a fulfillment warehouse in the US, allowing us to offer lower shipping rates domestically. However, we're happy to offer free shipping on orders over $35.