Shipping policy

Delivery

We're committed to providing fast, reliable shipping—fully tracked and guaranteed.

Global Shipping Destinations

We currently ship to the following countries:

  • United States
  • United Kingdom
  • Australia
  • Canada

FREE standard shipping on orders over $35 USD.

Shipping Rates & Delivery Times

Destination Delivery Time Cost (Orders < $35) Duties & Taxes
United States 6–12 business days $3.99 flat rate Included (DDP)
United Kingdom 6–10 business days $7.99 flat rate Included (DDP)
Australia 6–10 business days $7.99 flat rate Included (DDP)
Canada 3–5 business days $7.99 flat rate Recipient pays (DDU)

Order Processing Timeline

Once your order is placed, here’s what happens next:

  1. Order Placed – Please ensure checkout is completed in English.
  2. Payment Verification – Typically processed within 1–3 business days.
  3. Shipment – Dispatch occurs Monday through Friday. You’ll receive tracking details via email once your order has shipped.

Important Notes

  • Non-Shippable Addresses: We cannot deliver to military addresses (APO/FPO) or certain PO boxes.
  • Address Changes: Any change requests must be submitted within 30 minutes of placing your order.
  • Holiday Periods: Please allow an additional 1–2 weeks to your delivery time during peak seasons and holidays.

Need Help with Shipping?

Questions? Email us: service@idongcai.com

Track your order: track order

Thank you for choosing IDONGCAI. We're committed to delivering exceptional shopping experiences—swiftly, smoothly, and sustainably.