Delivery

We're committed to providing fast, reliable shipping—fully tracked and guaranteed.

Global Shipping Destinations

We currently ship to the following countries:

• United States
• United Kingdom
• Australia
• Canada

FREE standard shipping on orders over $35 USD.

Shipping Rates & Delivery Times

Destination	Delivery Time	Cost (Orders < $35)	Duties & Taxes
United States	6–12 business days	$3.99 flat rate	Included (DDP)
United Kingdom	6–10 business days	$7.99 flat rate	Included (DDP)
Australia	6–10 business days	$7.99 flat rate	Included (DDP)
Canada	3–5 business days	$7.99 flat rate	Recipient pays (DDU)

Order Processing Timeline

Once your order is placed, here’s what happens next:

1. Order Placed – Please ensure checkout is completed in English.
2. Payment Verification – Typically processed within 1–3 business days.
3. Shipment – Dispatch occurs Monday through Friday. You’ll receive tracking details via email once your order has shipped.

Important Notes

• Non-Shippable Addresses: We cannot deliver to military addresses (APO/FPO) or certain PO boxes.
• Address Changes: Any change requests must be submitted within 30 minutes of placing your order.
• Holiday Periods: Please allow an additional 1–2 weeks to your delivery time during peak seasons and holidays.

Need Help with Shipping?

Questions? Email us: service@idongcai.com

Track your order: track order

Thank you for choosing IDONGCAI. We're committed to delivering exceptional shopping experiences—swiftly, smoothly, and sustainably.